The Compensation Fund, part of the Department of Employment and Labour, is hiring Inbound Agents for its contact centre in Pretoria, and the post is open to anyone with a Grade 12 certificate and no prior work experience. Successful candidates will earn R280,278 a year handling customer queries and processing COID claims. Applications close on 18 September 2026, giving job seekers just over a week to get their paperwork together.
Application Deadline
- Closes: 18th September 2026
Tell Me About The Scholarship
The Compensation Fund administers South Africa’s Compensation for Occupational Injuries and Diseases Act (COIDA), which pays out benefits to workers who are injured or fall ill because of their jobs. It is one of the busiest divisions within the Department of Employment and Labour, processing thousands of claims and queries from workers, employers and healthcare providers across the country every month.
This Inbound Agents post, advertised under Public Service Vacancy Circular 32 of 2026, sits within the Fund’s contact centre operation. It is a genuine entry-level government job: no degree, diploma or previous call-centre experience is demanded, only a completed matric. For young South Africans who want a foot in the public service and are comfortable on the phone, this is one of the more accessible routes into a permanent government salary structure.
Type
- Internship
Who Can Apply
- A Grade 12 Certificate (NQF Level 4) or equivalent
- No previous work experience is required
- South African citizenship
- Basic digital literacy and comfort working with call-centre or contact-centre systems
- Good communication and active listening skills, given the customer-facing nature of the role
How Are Scholars Selected
- A fully completed and signed new Z83 application form (effective from 1 January 2021)
- An updated Curriculum Vitae (CV)
- Certified copy of your South African ID
- Certified copy of your Grade 12 certificate
- Certified copies of any additional qualifications, if applicable
Which Countries are Eligible
South Africa
Where Will the Scholarship Be Taken
South Africa
What is the Benefit of the Scholarship
- An annual salary of R280,278, paid monthly as a permanent government employee
- Full training on the Compensation Fund’s policies, systems and call centre software
- Exposure to key legislation including the Public Finance Management Act (PFMA), COIDA and POPIA
- Skills development in query management, data capturing and customer service under the Batho Pele principles
- A base at the Compensation Fund’s Pretoria offices, one of the country’s largest public sector employers
How to Apply:
- Download the new Z83 application form from any Public Service department or the DPSA website.
- Complete the form in full and sign it, then attach your CV, certified ID and certified Grade 12 certificate.
- Quote the reference number HR 5/1/2/3/28 for the Inbound Agents post on your application.
- Email your completed application directly to the address listed for the Compensation Fund in Public Service Vacancy Circular 32 of 2026.
- Keep a copy of your submitted application for your own records.
